Overview
EKAH is the online storefront of EKAH Pvt Ltd, based in New Delhi. We respect your privacy and only collect information needed to process orders, provide support, and improve your shopping experience.
Information we collect
Depending on how you use the site, we may collect:
- Account details — name, email, phone number, and login information when you register
- Order details — shipping address, billing details, items purchased, and order history
- Communication — messages you send by email, phone, WhatsApp, or contact forms
- Technical data — browser type, device information, and pages visited (for site performance and security)
We only ask for the details needed to quote, deliver, and support an order. Product choices you make are treated as order information only.
How we use information
- To confirm, pack, ship, and support your orders
- To send order updates and respond to customer service requests
- To improve product pages, sizing guidance, and site usability
- To prevent fraud, abuse, and unauthorized access
- To meet legal, tax, and accounting requirements
Payments & security
Online payments are processed through trusted payment partners such as Razorpay. Card and UPI details are handled by the payment provider — EKAH does not store full card numbers on its servers.
Cash on Delivery (COD), when available, may require your phone number and address for delivery confirmation.
Your choices
- Update your account profile and addresses after login
- Request a correction to order or contact details
- Ask us to explain what information we hold about your account
- Opt out of non-essential promotional messages (order messages may still be sent)
Contact
For privacy questions, contact:
- EKAH Pvt Ltd
- S-31, Phase 1, Ground Floor, Badli Industrial Area, Delhi-110042
- Phone: India: +91 8130304440, Mobile: +91 9810257778
- Email: info@ekahltd.com